ep567 FAQ – Answers for Pakistan Players on Gaming

JazzCash and Easypaisa deposits are credited to your ep567 account balance almost instantly – typically within a few seconds of completing the transaction on your end. If a deposit is not showing after 5 minutes, check that the transaction was confirmed in your JazzCash or Easypaisa app before contacting support.

ep567 does not charge any fees on deposits. The full amount you transfer is credited to your account balance. Any charges applied by your own bank or mobile wallet provider are outside ep567's control, though most JazzCash and Easypaisa transfers to gaming platforms are fee-free from the wallet side.

Minimum deposit amounts vary by payment method and are displayed in the Cashier section of your account when you select a deposit option. Minimum amounts are kept low to make ep567 accessible for players across all income levels in Pakistan. Check the Cashier for the current minimums for your preferred method.

First, confirm that the transaction was completed and approved in your JazzCash or Easypaisa app – a pending or failed status on your wallet side means the funds never left. If the wallet shows a successful transaction but ep567 balance has not updated after 10–15 minutes, contact ep567 support with the transaction reference number for manual investigation.

ep567 requires all deposits to come from a payment method registered in your own name. Third-party deposits are not accepted and may result in the deposit being returned and the account being reviewed. This policy is in place to protect players and comply with anti-fraud requirements.

For verified accounts, most JazzCash and Easypaisa withdrawal requests are processed within 24 hours of approval. In many cases funds arrive significantly faster. Bank transfers may take slightly longer depending on your bank's processing schedule. Withdrawal processing times can be longer during weekends or public holidays in Pakistan.

Common reasons for withdrawal delays or rejections include:

• Identity verification not yet completed
• Active bonus with remaining wagering requirements
• Withdrawal request submitted to a payment method not matching the deposit source
• Account security review triggered by unusual activity

Check your account notifications for any pending action required. If nothing is flagged, contact support with your withdrawal reference number.

Yes, minimum withdrawal amounts apply and vary by method. These are shown in the Cashier when you initiate a withdrawal request. Minimum amounts are set to cover basic processing requirements and are kept reasonable for everyday players in Pakistan.

ep567 does not deduct platform fees from withdrawals. The amount you request is the amount sent to your wallet or bank account. Your receiving institution (bank or mobile wallet provider) may apply their own standard transfer charges, which are outside ep567's control.

ep567 offers a wide range of cricket betting markets including match winner, total runs, top batsman, top bowler, innings runs, player performance specials and live ball-by-ball betting during T20 and PSL matches. The available markets vary by fixture type and whether the match is pre-match or live.

For abandoned or significantly interrupted matches, ep567 follows standard industry settlement rules. Most bets are voided and the stake is returned to your PKR account balance if a match does not reach the minimum number of overs required for a result. Specific settlement rules for each market type are available in the Terms and Conditions.

Yes. In addition to cricket and PSL, ep567 covers international football leagues and tournaments as well as esports titles. Football markets include match result, Asian handicap, over/under goals and more. Esports markets are available for popular titles. All betting is in PKR.

Winning bets are settled and credited to your ep567 PKR balance automatically once the market is settled after the match ends. In most cases this happens within a few minutes of the official result being confirmed. For live bets, settlement typically occurs within seconds of the specific market's outcome being determined.

Many slot games and table games at ep567 offer a demo or free-play mode that lets you try the game before committing real PKR. Live casino games typically require a real-money bet to participate. Look for the "Demo" or "Try for Free" option on individual game tiles in the lobby.

All casino games at ep567 use Random Number Generator (RNG) technology provided by third-party software studios. RNG systems are designed to produce genuinely random outcomes and are regularly audited by independent testing bodies. The Return to Player (RTP) percentage for each slot is typically published in the game's information panel.

If a connection issue interrupts a game round that was already in progress, the game provider's system logs the state of the game at the time of disconnection. In most cases, when you reconnect the round resumes from where it left off or is settled based on the outcome that was already determined. If the outcome cannot be resolved, the stake is typically returned. Contact support with the game session details if this happens.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager the bonus amount – or the bonus plus deposit – before the bonus funds can be withdrawn as cash. For example, a 20x wagering requirement on a PKR 500 bonus means you need to place bets totalling PKR 10,000 before withdrawing the bonus. Each promotion's specific wagering requirement is stated clearly in the promotion terms.

No. Typically, slots contribute 100% toward wagering requirements, while live casino games, table games and sports bets may contribute at a lower percentage or not at all. The exact contribution rates are listed in the terms of each individual promotion on the Promotions page. Always check these before choosing how to wager through a bonus.

Log in to your ep567 account and navigate to the Promotions or Bonuses section of your account dashboard. This shows all active bonuses, the remaining wagering requirement and the expiry date of each offer. Keeping an eye on this progress helps you plan which games to play to clear the requirements efficiently.

Yes, you can cancel an active bonus from your account's Bonus or Promotions section. Note that forfeiting a bonus typically removes the bonus funds from your balance. If the bonus has already been partially wagered, forfeiting it means those wagered funds cannot be recovered. It is worth reading the bonus terms before opting in if you are unsure whether you want to commit to the wagering requirement.

Self-exclusion blocks all access to your ep567 account for a minimum of 6 months. During this period you cannot log in, deposit or place bets. Self-exclusion cannot be reversed before the period ends. After it expires, ep567 will contact you to confirm you wish to return before reinstating access. To activate self-exclusion, go to Account Settings > Responsible Gaming or contact support directly.

The minimum age is 18. ep567 does not allow anyone under 18 to register or play. Age is verified against your CNIC or passport when you request a withdrawal. Accounts found to belong to under-18 users are closed immediately. Parents and guardians should use parental control software to restrict minors' access to online gaming platforms.

The key steps for account security are:

• Use a unique password not shared with other accounts
• Never share your password or OTP codes with anyone, including people claiming to be ep567 support
• Keep your registered mobile number and email address up to date
• Log out after using ep567 on a shared or public device
• Complete identity verification early to protect your balance

ep567 will never ask for your password, OTP or wallet PINs via chat, email or phone call.

If you feel your gaming is getting out of control, the most important step is to act now rather than wait. Use the self-exclusion or deposit limit tools immediately via Account Settings. You can also take a short cooling-off break of 24 hours to 7 days without fully self-excluding. Visit the Responsible Gaming page for a self-assessment checklist, practical tips and full details of all available tools. Remember – gaming should always be entertainment. If it stops feeling that way, take a break.